| Exceptional circumstances for crisis grants |
C applied for assistance with food and utilities after an income payment was sent to a closed bank account meaning they could not access it. |
November 2025 |
Upheld |
| Incorrect interpretation of available information |
C applied for help with food and utilities after using all their savings to cover travel costs following the death of a parent. |
November 2025 |
Upheld |
| Calculation of award |
The council declined the application as C had received a previous award in 28 days that had not lasted the award period. |
November 2025 |
Upheld |
| Calculation of award |
C applied for help with food and utilities after repaying debts and being unable to access their bank account. |
November 2025 |
Upheld |
| Entitlement to SWF for people from abroad |
C applied for money for food and utilities due to an issue with their Universal Credit. |
November 2025 |
Upheld |
| Calculation of award |
C applied for money for food, toiletries, bus fares and clothing. |
October 2025 |
Upheld |
| Resident within the local authority area |
C applied for money for food and utilities because they had incurred costs travelling to another local authority area to support a seriously ill family member. |
October 2025 |
Upheld |
| Ongoing need |
C applied for money for food and utilities because their Universal Credit had been sanctioned for the last two months. |
October 2025 |
Upheld |
| Calculation of award |
C applied for money for food as they had spent their income on bills and debts. |
October 2025 |
Upheld |
| Calculation of award |
C’s representative applied for money for food and utilities after a delay in extending their immigration status had led to C’s family losing their right to work and access to public funds. |
October 2025 |
Upheld |