Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Evidence gathering C applied for a crisis grant for food and utilities after their bank withdrew their account leaving insufficient time to redirect their benefit payment. April 2025 Upheld
When applicants incur detriment sourcing items themselves C applied for a community care grant to replace items in their property after their child vandalised their home. March 2025 Upheld
Priority assessments not taking into account circumstances C applied for a community care grant to set up a new tenancy. March 2025 Upheld
Priority assessments not taking into account circumstances C applied for a community care grant to improve the condition of their home after a period of neglect. March 2025 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant to set up their new tenancy. March 2025 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant to set up their tenancy following a period of homelessness as a refugee. March 2025 Upheld
Reconsideration (council request) C applied for a community care grant for several household items as they were broken or worn. February 2025 Upheld
Reconsideration (council request) C applied for a crisis grant after losing their bank card, which was then used fraudulently. February 2025 Not upheld
Reconsideration (applicant request) C applied for a community care grant for several household items as they were moving into their first tenancy. February 2025 Upheld
Reconsideration (applicant request) C applied for a crisis grant after losing their money when the property they were staying in was damaged during a storm. February 2025 Not upheld