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Case summaries

Subject Month / Year Outcome
Exceptional pressure qualifying criterion C applied for a community care grant for several household items and a deep clean as their living conditions had deteriorated due to their poor mental health. August 2024 Upheld
Exceptional circumstances for crisis grants C had applied for a crisis grant for money for food and utilities after their money was stolen when they had a seizure. July 2024 Upheld
Insufficient enquiries made C applied for a white goods, carpets and removal costs for their new tenancy. July 2024 Upheld
High most compelling priority rating A had applied for a grant as they had been given a permanent tenancy after a period of homelessness. July 2024 Not upheld
Exceptional circumstances for crisis grants C requested we review the council's decision on their crisis grant application. June 2024 Upheld
Crisis grant calculations C requested SPSO review the council's decision on their crisis grant application June 2024 Not upheld
Crisis grant calculations C requested we review the council's decision on their crisis grant application. June 2024 Upheld
When two crisis grant applications should have been treated as one C requested an independent review of the council's decision on their crisis grant application. May 2024 Upheld
When two crisis grant applications should have been treated as one C, a welfare rights officer for the applicant (A), asked for an independent review of the council’s decision on their crisis grant application. May 2024 Upheld
High most compelling priority rating C, a welfare rights officer for the applicant (A), asked us to review the council’s decision to refuse A’s request for a washing machine made as part of their community care grant application. April 2024 Not upheld