Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
High most compelling priority rating A had applied for a grant as they had been given a permanent tenancy after a period of homelessness. July 2024 Not upheld
Exceptional circumstances for crisis grants C requested we review the council's decision on their crisis grant application. June 2024 Upheld
Crisis grant calculations C requested SPSO review the council's decision on their crisis grant application June 2024 Not upheld
Crisis grant calculations C requested we review the council's decision on their crisis grant application. June 2024 Upheld
When two crisis grant applications should have been treated as one C requested an independent review of the council's decision on their crisis grant application. May 2024 Upheld
When two crisis grant applications should have been treated as one C, a welfare rights officer for the applicant (A), asked for an independent review of the council’s decision on their crisis grant application. May 2024 Upheld
High most compelling priority rating C, a welfare rights officer for the applicant (A), asked us to review the council’s decision to refuse A’s request for a washing machine made as part of their community care grant application. April 2024 Not upheld
High most compelling priority rating C asked for an independent review of the council’s decision on their community care Grant application. April 2024 Upheld
High most compelling priority rating C asked us to review the council’s decision on their application for a community care grant. April 2024 Upheld
High most compelling priority rating C, a family member of the applicant (A), asked for an independent review of the council’s decision on their community care grant application. April 2024 Upheld