Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
High most compelling priority rating C asked us to review the council’s decision on their application for a community care grant. April 2024 Upheld
Meeting the need C requested an independent review of the council's decision on their crisis grant application. March 2024 Upheld
Change of circumstances within 28 days C asked the SPSO to review the council’s decision to refuse their application for a community care grant. March 2024 Upheld
Dignity and respect C requested an independent review of the Council's decision on their community care grant. February 2024 Upheld
Dignity and respect C applied for a community care grant for clothing, bedding, a waterproof mattress protector, and pillows. February 2024 Not upheld
Incorrect interpretation of available information C requested an independent review of the Council's decision on their crisis grant application. January 2024 Upheld
Incorrect interpretation of available information C requested an independent review of the Council's decision on their crisis grant application. January 2024 Upheld
Exceptional pressure qualifying criterion C asked for an independent review of the council’s decision. December 2023 Upheld
Meeting the need C requested an independent review of the council's decision about their crisis grant application. December 2023 Upheld
Exceptional pressure qualifying criterion C asked for an independent review of the council’s decision to refuse their application for a community care grant. December 2023 Not upheld