New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Case summaries

Subject Month / Year Outcome
Decision making with limited information C asked the SPSO to review the council's decision on their application for a Crisis Grant. November 2022 Upheld
Self-Isolation Support Grant C requested an independent review of the council's decision on their Self-Isolation Support Grant application. October 2022 Not upheld
Self-Isolation Support Grant C asked for an independent review of the council’s decision. October 2022 Upheld
Self-Isolation Support Grant C asked for an independent review of the council's decision. October 2022 Upheld
Meeting the need C asked for an independent review of the council’s decision. September 2022 Upheld
Meeting the need C asked for an independent review of the council's decision. September 2022 Upheld
Meeting the need C asked for an independent review of the council’s decision. September 2022 Not upheld
Exceptional circumstances for crisis grants C asked for an independent review of the council's decision. August 2022 Not upheld
Incorrect reason to decline C asked for an independent review of the council’s decision. August 2022 Upheld
Inconsistencies/ Reason to doubt C asked for an independent review of the council’s decision. August 2022 Not upheld