Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Reasonable adjustments C asked us to review the Council’s decision on their community care grant application. November 2024 Upheld
Reasonable adjustments C asked us to review the Council’s decision on their crisis grant application. November 2024 Upheld
Awards in principle C asked us to review the Council’s decision on their community care grant application. October 2024 Upheld
Meeting the need C asked us to review the Council’s decision on their community care grant application. October 2024 Upheld
Meeting the need C asked us to review the council's decision on their crisis grant application. September 2024 Upheld
Meeting the need C asked us to review the council's decision on their community care grant application. September 2024 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant for several household items and a deep clean as their living conditions had deteriorated due to their poor mental health. August 2024 Upheld
Exceptional pressure qualifying criterion C asked us to review the council's decision. They had applied for a community care grant because their washing machine broke down, and they were unable to replace it. August 2024 Upheld
High most compelling priority rating A had applied for a grant as they had been given a permanent tenancy after a period of homelessness. July 2024 Not upheld
Exceptional circumstances for crisis grants C had applied for a crisis grant for money for food and utilities after their money was stolen when they had a seizure. July 2024 Upheld