Festive opening hours

We will close for the public holidays on Tuesday 24 December 2024 at 2.30pm, and remain closed for the public holidays between Christmas and New Year. 

However, we will open on 27, 30, and 31 December 2024 between 10am – 12pm and 2pm – 4pm. During these times, we will prioritise reviews of crisis grant applications. If you wish to request a review of a community care grant application, you can do so online. Alternatively, you can call us on 3 January 2025, and we will assist you over the phone.

Our normal service will resume on 3 January 2025 at 10am.

Case summaries

Subject Month / Year Outcome
Meeting the need C requested an independent review of the council's decision on their community care grant application. December 2024 Upheld
High most compelling priority rating C applied for a community care grant for clothing after gaining a significant amount of weight while in prison. December 2024 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant for a fridge freezer. December 2024 Upheld
Savings and capital C applied for a community care grant to help set up their new tenancy. December 2024 Upheld
Resolution offered by the council C applied for a community care grant to set up their tenancy after fleeing their previous home. December 2024 Referred back to council
Reasonable adjustments C asked us to review the Council’s decision on their crisis grant application. November 2024 Upheld
Reasonable adjustments C asked us to review the Council’s decision on their community care grant application. November 2024 Upheld
Awards in principle C asked us to review the Council’s decision on their community care grant application. October 2024 Upheld
Meeting the need C asked us to review the Council’s decision on their community care grant application. October 2024 Upheld
Meeting the need C asked us to review the council's decision on their community care grant application. September 2024 Upheld