Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. Please leave a message with your name and phone number and we will return your call after 2.30pm. Alternatively, our phone line will reopen at 10am on Friday 8 May.
You can still request a review via our online form.
Who we are & what we do
We are the Scottish Welfare Fund independent review service at the Scottish Public Services Ombudsman (SPSO). We carry out independent reviews of decisions that councils have made on community care and crisis grant applications.
We are not part of any council and our service is free.
Ask us for an independent review
Are you unhappy with a council’s review of your community care or crisis grant application decision? Ask us for an independent review.
Information centre
Information for customers, advisers and councils, statistics & reports.
Contact us
Get in touch with us via Freephone or BSL line, write to us by Freepost or online form, or book an appointment to visit us in person.