Thursday 30 July: Review form offline
We are carrying out essential updates to our online form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon. You can also request a review over the phone on 0800 014 7299.
Thank you for your patience and understanding.
Who we are & what we do
We are the Scottish Welfare Fund independent review service at the Scottish Public Services Ombudsman (SPSO). We carry out independent reviews of decisions that councils have made on community care and crisis grant applications.
We are not part of any council and our service is free.
Ask us for an independent review
Are you unhappy with a council’s review of your community care or crisis grant application decision? Ask us for an independent review.
Information centre
Information for customers, advisers and councils, statistics & reports.
Contact us
Get in touch with us via Freephone or BSL line, write to us by Freepost or online form, or book an appointment to visit us in person.