Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026.
We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.
Our normal service resumes on 5 January 2026 at 10am.
We know how important it is to share learning, and we will share our reports and statistics on an annual basis.
This report focuses on the application of the High Most Compelling (HMC) priority rating by some local authorities, which limits funding to individuals in severe crisis.
Updated: November 18, 2025