Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Medical exclusion Ms C applied for a Community Care Grant for an electric rise and recline chair, a washing machine, underwear and bedding February 2018 Upheld
Travel expenses/ funeral costs Mr C applied to the council for a community care grant January 2018 Not upheld
Inconsistencies/ Reason to doubt Mr C applied to the council for a crisis grant January 2018 Upheld
Lost money Mr C applied for a crisis grant in order to obtain food, gas and electricity January 2018 Upheld
Meeting the need Ms C applied to the council for a crisis grant for living expenses as she had lost her job and had made a new application for Job Seekers Allowance January 2018 Not upheld
When applicants incur detriment sourcing items themselves Ms C applied to the council for a community care grant November 2017 Not upheld
Clothing Mr C applied to the council for a crisis grant. His application included a request for clothing and bedding October 2017 Not upheld
Meeting the need Ms C applied to the council for a community care grant in order to obtain a replacement for her washing machine, which had stopped working October 2017 Upheld
Ongoing feature of expenditure Ms C applied for a crisis grant having received her joint Job Seekers Allowance claim one week previously and received less money than she expected September 2017 Not upheld
Medical exclusion Mrs C's applied for a community care grant for an electric rise and recline chair for her husband (Mr A) September 2017 Upheld