Example
C requested an independent review of the Council's decision on their community care grant. C applied for redecoration costs for their child’s room as their home had sustained water damage as a result of a storm.
The Council initially declined the application as they assessed that redecoration costs are excluded. The first tier decision maker (in the Council) assessed that redecoration costs are not excluded, but decided that the qualifying criteria had not been met.
We reviewed the Council's file and corresponded with C. We noted that C's child was neurodivergent and had learning difficulties. We also took into account that being unable to make use of their bedroom was impacting on their living conditions. We assessed that the 'exceptional pressure' criteria was met, and that redecoration costs met the necessary priority level. We provided the Council with feedback on exclusions, assessing the qualifying criteria and their letters. We also provided feedback that their case notes included remarks about the applicant that were not in line with treating applicants with dignity and respect.