Office closure

We will be closed on Monday 16 September 2024 for the public holiday. You can still request a review through our online form, but we won't respond until we reopen on Tuesday 17 September.

Statistics 2023-24

In 2023-24 we received:

  • 886* review applications
    • 293 community care grants
    • 591 crisis grants

We handed:

  • 855* review applications
    • 263 community care grants
    • 590 crisis grants

Other key figures

  • 1,352 enquiries handled - 74% were people contacting us in error when trying to contact their local council 
  • 681 review requests progressed to a decision being made
    • 52.1% of community care grants upheld 
    • 15.8% of crisis grants upheld

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:


*Two grant types were unclear and did not progress to review

Updated: August 9, 2024