Office closure

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp

Statistics 2023-24

In 2023-24 we received:

886* review applications
- 293 community care grants
- 591 crisis grants

We handled:

855* review applications
- 263 community care grants
- 590 crisis grants

Other key figures

1,352 enquiries handled - 74% were people contacting us in error when trying to contact their local council
681 review requests progressed to a decision being made
- 52.1% of community care grants upheld
- 15.8% of crisis grants upheld

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:

*Two grant types were unclear and did not progress to review