Festive opening hours

We will close for the public holidays on Tuesday 24 December 2024 at 2.30pm, and remain closed for the public holidays between Christmas and New Year. 

However, we will open on 27, 30, and 31 December 2024 between 10am – 12pm and 2pm – 4pm. During these times, we will prioritise reviews of crisis grant applications. If you wish to request a review of a community care grant application, you can do so online. Alternatively, you can call us on 3 January 2025, and we will assist you over the phone.

Our normal service will resume on 3 January 2025 at 10am.

Statistics 2023-24

In 2023-24 we received:

  • 886* review applications
    • 293 community care grants
    • 591 crisis grants

We handed:

  • 855* review applications
    • 263 community care grants
    • 590 crisis grants

Other key figures

  • 1,352 enquiries handled - 74% were people contacting us in error when trying to contact their local council 
  • 681 review requests progressed to a decision being made
    • 52.1% of community care grants upheld 
    • 15.8% of crisis grants upheld

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:

*Two grant types were unclear and did not progress to review

Updated: August 9, 2024