Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Statistics 2023-24

In 2023-24 we received:

  • 886* review applications
    • 293 community care grants
    • 591 crisis grants

We handled:

  • 855* review applications
    • 263 community care grants
    • 590 crisis grants

Other key figures

  • 1,352 enquiries handled - 74% were people contacting us in error when trying to contact their local council
  • 681 review requests progressed to a decision being made
    • 52.1% of community care grants upheld
    • 15.8% of crisis grants upheld

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:

*Two grant types were unclear and did not progress to review

Updated: May 22, 2025