Festive opening hours

We will close for the public holidays on Tuesday 24 December 2024 at 2.30pm, and remain closed for the public holidays between Christmas and New Year. 

However, we will open on 27, 30, and 31 December 2024 between 10am – 12pm and 2pm – 4pm. During these times, we will prioritise reviews of crisis grant applications. If you wish to request a review of a community care grant application, you can do so online. Alternatively, you can call us on 3 January 2025, and we will assist you over the phone.

Our normal service will resume on 3 January 2025 at 10am.

2020-21 Statistics

In 2020-21 we received:

  • 1,093 review applications – a 5% increase on the 1,038 in the previous year
    • 212 community care grants
    • 740 crisis grants
    • 141 self-isolation support grants

 
We handled:

  • 1,099 review applications – a 6% increase on the 1035 in the previous year
    • 217 community care grants
    • 742 crisis grants
    • 140 self-isolation support grants


Other key figures

  • 2,405 – the number of people to contact our Scottish Welfare Fund team.  An increase of 29% from the previous year.
  • 1,312 – the number of people we signposted to other forms of assistance.  806 of those were signposted to their local council.
  • 833 – the number of review requests that progressed to a decision being made:
    • 53% - the uphold rate for community care grant applications.  This remains the same as the previous year.
    • 25% - the uphold rate for crisis grant applications. Down from 27% in the previous year.  
    • 29% - the uphold rate for self-isolation support grant applications.
  • 95% - the percentage of community care grants determined within 21 working days.
  • 100% - the percentage of crisis grants determined within one working day.
  • 96% - the percentage of self-isolation support grants determined within one working day.

 

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:

 

Note: Self-isolation support grants were introduced by the Scottish Government on the 12 October 2020, therefore these figures represent Q3 and Q4 of 2020-21 only.

Updated: April 12, 2024