Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

2017-18 Annual Report

Our annual report 2017-18 was laid before parliament on 26th July 2018.

The report highlights that we:

  • helped 1,172 people and handled 764 reviews
  • received 69% of first contact from applicants via our Freephone number
  • exceeded our performance targets.

Read the annual report in full here: 2017-18 SWF Annual Report (PDF 6MB).

Updated: January 30, 2024