Easter break office closure 

We will be closed from 4pm Thursday 17 April 2025 and will reopen at 10am Tuesday 22 April 2025. You can still request a review via our online form but this will not be actioned until we reopen. 

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

2017-18 Annual Report

Our annual report 2017-18 was laid before parliament on 26th July 2018.

The report highlights that we:

  • helped 1,172 people and handled 764 reviews
  • received 69% of first contact from applicants via our Freephone number
  • exceeded our performance targets.

Read the annual report in full here: 2017-18 SWF Annual Report (PDF 6MB).

Updated: January 30, 2024