Festive opening hours

We will close for the public holidays on Tuesday 24 December 2024 at 2.30pm, and remain closed for the public holidays between Christmas and New Year. 

However, we will open on 27, 30, and 31 December 2024 between 10am – 12pm and 2pm – 4pm. During these times, we will prioritise reviews of crisis grant applications. If you wish to request a review of a community care grant application, you can do so online. Alternatively, you can call us on 3 January 2025, and we will assist you over the phone.

Our normal service will resume on 3 January 2025 at 10am.

2017-18 Annual Report

Our annual report 2017-18 was laid before parliament on 26th July 2018.

The report highlights that we:

  • helped 1,172 people and handled 764 reviews
  • received 69% of first contact from applicants via our Freephone number
  • exceeded our performance targets.

Read the annual report in full here: 2017-18 SWF Annual Report (PDF 6MB).

Updated: January 30, 2024