Easter break office closure 

We will be closed from 4pm Thursday 17 April 2025 and will reopen at 10am Tuesday 22 April 2025. You can still request a review via our online form but this will not be actioned until we reopen. 

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

2018-19 Annual Report

Our annual report 2018-19 was laid before parliament on 30th October 2019.

The report highlights that we:

  • helped 1,567 people and handled 800 reviews
  • signposted 762 people to other sources of assistance
  • exceeded our three performance targets.

Read the annual report in full here: 2018-19 SPSO Annual Report (PDF, 2.25MB)

Updated: January 26, 2024