Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Statistics 2024-25

In 2024-25 we received:

  • 812 review applications
    • 301 community care grants
    • 510 crisis grants
    • 1 self-isolation support grant

We handled:

  • 843 review applications
    • 334 community care grants
    • 508 crisis grants
    • 1 self-isolation support grant

Review and decision

688 review requests progressed to a decision being made

  • 56% of community care grants upheld
  • 21% of crisis grants upheld

2024-25 Statistical tables

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:

Updated: May 22, 2025