Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Statistics 2024-25

In 2024-25 we received:

  • 812 review applications
    • 301 community care grants
    • 510 crisis grants
    • 1 self-isolation support grant

We handled:

  • 843 review applications
    • 334 community care grants
    • 508 crisis grants
    • 1 self-isolation support grant

Review and decision

688 review requests progressed to a decision being made

  • 56% of community care grants upheld
  • 21% of crisis grants upheld

2024-25 Statistical tables

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:

Updated: May 22, 2025