Festive opening hours

We will close for the public holidays on Tuesday 24 December 2024 at 2.30pm, and remain closed for the public holidays between Christmas and New Year. 

However, we will open on 27, 30, and 31 December 2024 between 10am – 12pm and 2pm – 4pm. During these times, we will prioritise reviews of crisis grant applications. If you wish to request a review of a community care grant application, you can do so online. Alternatively, you can call us on 3 January 2025, and we will assist you over the phone.

Our normal service will resume on 3 January 2025 at 10am.

2017-18 Statistics

In 2017-18 we handled 606 reviews, which represents a 38.7% increase in comparison to the previous year.
This included 318 community care grant reviews and 288 crisis grant reviews, a total of 606.
The overall average uphold rate for crisis grant applications was 35%.
The overall average uphold rate for community care grant reviews was 52%.
Detailed information about the enquiries and reviews we handled over the course of the year is provided in the tables below:

2017-18 statistical tables

The Ombudsman sends some authorities an annual letter about their review numbers.

Ombudsman's SWF letter July 2018 (PDF 163KB)

Statistics by council 2017-18

Aberdeen City Council (PDF 160KB)

Aberdeenshire Council (PDF 161KB)

Angus Council (PDF 157KB)

Argyll and Bute Council (PDF 159KB)

Clackmannashire Council (PDF 158KB)

Dumfries and Galloway (PDF 163KB)

Dundee (PDF 168KB)

East Ayrshire  (PDF 164KB)

East Dunbartonshire (PDF 162KB)

East Lothian Council (PDF 159KB)

East Renfrewshire Council (PDF 161KB)

Falkirk Council (PDF 161KB)

Fife Council (PDF 161KB)

Glasgow City Council (PDF 173KB)

Inverclyde Council (PDF 161KB)

Midlothian Council (PDF 161KB)

North Ayrshire Council (PDF 161KB)

North Lanarkshire Council (PDF 169KB)

Perth and Kinross Council (PDF 161KB)

Renfrewshire Council (PDF 163KB)

Scottish Borders Council (PDF 158KB)

South Ayrshire Council (PDF 163KB) 

South Lanarkshire Council (PDF 168KB)

Stirling Council (PDF 156KB)

The City of Edinburgh Council (PDF 168KB)

The Highland Council (PDF 165KB)

West Dunbartonshire Council (PDF 205KB)

West Lothian Council (PDF 162KB)

Updated: January 30, 2024