Easter break office closure 

We will be closed from 4pm Thursday 17 April 2025 and will reopen at 10am Tuesday 22 April 2025. You can still request a review via our online form but this will not be actioned until we reopen. 

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

2019-20 Statistics

In 2019-20 we received:

  • 1,038 review applications – a 29% increase on the 805 in the previous year
    • 339 community care grants
    • 699 crisis grants

 
We handled:

  • 1,035 review applications – a 29% increase on the 800 in the previous year
    • 336 community care grants
    • 699 crisis grants


Other key figures

  • 1,859 – the number of people to contact our Scottish Welfare Fund team.  An increase of 19% from the previous year.
  • 821 – the number of people we signposted to other forms of assistance.  634 of those were signposted to their local council.
  • 841 – the number of review requests that progressed to a decision being made:
    • 53% - the uphold rate for community care grant applications.  Up from 51% in the previous year.
    • 27% - the uphold rate for crisis grant applications. Down from 32% in the previous year.  
  • 100% - the percentage of crisis grants determined within one working day.
  • 96% - the percentage of community care grants determined within 21 working days.

 

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:

Updated: April 12, 2024