Festive opening hours

We will close for the public holidays on Tuesday 24 December 2024 at 2.30pm, and remain closed for the public holidays between Christmas and New Year. 

However, we will open on 27, 30, and 31 December 2024 between 10am – 12pm and 2pm – 4pm. During these times, we will prioritise reviews of crisis grant applications. If you wish to request a review of a community care grant application, you can do so online. Alternatively, you can call us on 3 January 2025, and we will assist you over the phone.

Our normal service will resume on 3 January 2025 at 10am.

2019-20 Statistics

In 2019-20 we received:

  • 1,038 review applications – a 29% increase on the 805 in the previous year
    • 339 community care grants
    • 699 crisis grants

 
We handled:

  • 1,035 review applications – a 29% increase on the 800 in the previous year
    • 336 community care grants
    • 699 crisis grants


Other key figures

  • 1,859 – the number of people to contact our Scottish Welfare Fund team.  An increase of 19% from the previous year.
  • 821 – the number of people we signposted to other forms of assistance.  634 of those were signposted to their local council.
  • 841 – the number of review requests that progressed to a decision being made:
    • 53% - the uphold rate for community care grant applications.  Up from 51% in the previous year.
    • 27% - the uphold rate for crisis grant applications. Down from 32% in the previous year.  
  • 100% - the percentage of crisis grants determined within one working day.
  • 96% - the percentage of community care grants determined within 21 working days.

 

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:

Updated: April 12, 2024