Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

2019-20 Statistics

In 2019-20 we received:

  • 1,038 review applications – a 29% increase on the 805 in the previous year
    • 339 community care grants
    • 699 crisis grants

 
We handled:

  • 1,035 review applications – a 29% increase on the 800 in the previous year
    • 336 community care grants
    • 699 crisis grants


Other key figures

  • 1,859 – the number of people to contact our Scottish Welfare Fund team.  An increase of 19% from the previous year.
  • 821 – the number of people we signposted to other forms of assistance.  634 of those were signposted to their local council.
  • 841 – the number of review requests that progressed to a decision being made:
    • 53% - the uphold rate for community care grant applications.  Up from 51% in the previous year.
    • 27% - the uphold rate for crisis grant applications. Down from 32% in the previous year.  
  • 100% - the percentage of crisis grants determined within one working day.
  • 96% - the percentage of community care grants determined within 21 working days.

 

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:

Updated: April 12, 2024