Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Statistics 2022-23

In 2022—23, we received and handled the highest number of crisis grant and community care grant reviews since the service was launched in 2016. Community care grant reviews increased by 32.9% and crisis grants by 8.1%. It is likely that these increases are linked to cost of living pressures. Self-isolation support grant reviews decreased by 59.2% compared with the previous year, with the scheme closing in January 2023.

In 2022-23 we received:

  • 1,304* review applications 
    • 283 community care grants
    • 800 crisis grants 
    • 220 self-isolation support grants

We handled:

  • 1,409* review applications
    • 290 community care grants
    • 805 crisis grants
    • 313 self-isolation support grant 

Other key figures

  • 1,546 enquiries handled - over 75% were people contacting us in error when trying to contact their local council 
  • 1,142 review requests progressed to a decision being made
    • 47.7% of community care grants upheld
    • 21% of crisis grants upheld 
    • 42.3% of self isolation support grants upheld

Detailed information about the enquiries and reviews we handled over the course of the year is provided below:


*1 grant type was unclear and did not progress to review due to insufficient information

Updated: April 12, 2024