Festive opening hours

We will close for the public holidays on Tuesday 24 December 2024 at 2.30pm, and remain closed for the public holidays between Christmas and New Year.

However, we will open on 27, 30, and 31 December 2024 between 10am – 12pm and 2pm – 4pm. During these times, we will prioritise reviews of crisis grant applications. If you wish to request a review of a community care grant application, you can do so online. Alternatively, you can call us on 3 January 2025, and we will assist you over the phone.

Our normal service will resume on 3 January 2025 at 10am.

2016-17 Statistics

SPSO took on responsibility for Scottish Welfare Fund independent reviews in April 2016. The tables below reflect the number of reviews we handled over the course of our first year of delivering this new service.

We determined 230 community care grant reviews and 207 crisis grant reviews, a total of 437.

The overall average uphold rate for crisis grant applications was 32%.

The overall average uphold rate for community care grant reviews was 43%.