Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Decision making with limited information C asked for an independent review of the council's decision. November 2022 Upheld
Decision making with limited information C asked the SPSO to review the council's decision on their application for a Crisis Grant. November 2022 Upheld
Self-Isolation Support Grant C asked for an independent review of the council’s decision. October 2022 Upheld
Self-Isolation Support Grant C asked for an independent review of the council's decision. October 2022 Upheld
Self-Isolation Support Grant C requested an independent review of the council's decision on their Self-Isolation Support Grant application. October 2022 Not upheld
Meeting the need C asked for an independent review of the council's decision. September 2022 Upheld
Meeting the need C asked for an independent review of the council’s decision. September 2022 Not upheld
Meeting the need C asked for an independent review of the council’s decision. September 2022 Upheld
Incorrect reason to decline C asked for an independent review of the council’s decision. August 2022 Upheld
Inconsistencies/ Reason to doubt C asked for an independent review of the council’s decision. August 2022 Not upheld