Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Exceptional circumstances for crisis grants C had applied to the council's SWF team for a crisis grant in order to obtain food, gas and electricity. March 2021 Upheld
Applications impacted by the COVID-19 pandemic C requested an independent review of the council's decision on their crisis grant application. February 2021 Upheld
Applications impacted by the COVID-19 pandemic C had applied to the council's SWF team for a crisis grant in order to obtain food, gas and electricity. February 2021 Upheld
Failure to take into account health conditions C had applied to the council for a community care grant for a number of household items including flooring and white goods. January 2021 Upheld
Failure to take into account health conditions C requested an independent review on behalf of their sibling-in-law (A). January 2021 Upheld
Self-Isolation Support Grant C asked for an independent review of the council’s decision. They had applied for a self-isolation support (SIS) grant as they worked as a taxi driver and one of their passengers had tested positive for COVID-19. December 2020 Upheld
Self-Isolation Support Grant C asked us to review the council's decision to refuse their application for a self-isolation support grant. December 2020 Upheld
Self-Isolation Support Grant C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund at their local council. November 2020 Upheld
Self-Isolation Support Grant C asked for an independent review of the council’s decision. November 2020 Upheld
Self-Isolation Support Grant C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund at their local council. November 2020 Upheld