New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Case summaries
| Subject | Month / Year | Outcome | |
|---|---|---|---|
| Exceptional pressure qualifying criterion | Ms C applied to the council for a community care grant for a number of household goods after securing a tenancy | January 2017 | Upheld |
| Exceptional pressure qualifying criterion | Mr C applied to the council for a community care grant for a number of household items | January 2017 | Not upheld |
| Exceptional pressure qualifying criterion | Mr C had applied for a Community Care Grant for a fridge | January 2017 | Not upheld |
| Exceptional pressure qualifying criterion | Ms C applied for a community care grant for a number of baby items | January 2017 | Upheld |
| Change of circumstances within 28 days | Mr C had applied for a Crisis Grant for living expenses as his first Universal Credit (UC) payment was not due to be paid for approximately six weeks | January 2017 | Not upheld |
| Medical exclusion | Mr C had applied for a Community Care Grant to pay for the installation for a level access shower | October 2016 | Not upheld |