Thursday 30 July: Review form offline

We are carrying out essential updates to our online form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon. You can also request a review over the phone on 0800 014 7299.

Thank you for your patience and understanding.

Case summaries

Subject Month / Year Outcome
Meeting the need Miss C applied to the fund as she had experienced an infestation of bed bugs which had meant she had to remove a number of household items August 2018 Upheld
Change of circumstances within 28 days Ms C applied for a crisis grant as she had recently been made homeless and was sleeping rough August 2018 Upheld
Entitlement to SWF for people from abroad Mr A, who is a European Economic Area (EAA) national, applied for a crisis grant as he had stopped working due to illness August 2018 Upheld
Meeting the need Mr A applied for a crisis grant as he was waiting on a Tax Credits appeal August 2018 Not upheld
Priority washing machines for single people Mr C applied for a Community Care Grant for a washing machine August 2018 Upheld
Access to alternative support Mr C applied for a crisis grant for living expenses as he was waiting on the DWP updating his claim from a joint to a single claim August 2018 Not upheld
Definition of an emergency Mr C applied for a crisis grant as he had received his Personal Independence Payment (PIP) but had spent this August 2018 Upheld
Change of circumstances within 28 days Mr C requested an independent review of the council's decision on his crisis grant application July 2018 Not upheld
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant having lost a purse containing a month’s Universal Credit while shopping July 2018 Not upheld
Entitlement to SWF for people from abroad Mr C, applied for a crisis grant on behalf of Ms A, requesting money for food and living expenses July 2018 Upheld