Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Low income Mr C made an application for a community care grant for a number of household items February 2017 Not upheld
Change of circumstances within 28 days Mr C had applied for a Crisis Grant for living expenses as his first Universal Credit (UC) payment was not due to be paid for approximately six weeks January 2017 Not upheld
Exceptional pressure qualifying criterion Ms C applied to the council for a community care grant for a number of household goods after securing a tenancy January 2017 Upheld
Exceptional pressure qualifying criterion Mr C applied to the council for a community care grant for a number of household items January 2017 Not upheld
Exceptional pressure qualifying criterion Mr C had applied for a Community Care Grant for a fridge January 2017 Not upheld
Exceptional pressure qualifying criterion Ms C applied for a community care grant for a number of baby items January 2017 Upheld
Medical exclusion Mr C had applied for a Community Care Grant to pay for the installation for a level access shower October 2016 Not upheld