Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Incorrect interpretation of available information C applied for money for food and utilities after struggling to budget their income due to energy costs and an expected furniture removal cost. June 2025 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant for a double bedding set and duvet. May 2025 Upheld
Calculation of award C applied for a crisis grant for food after receiving a reduced benefit payment and spending their income. May 2025 Upheld
Priority assessments not taking into account circumstances C applied for a community care grant for kitchen lino, a single bed base, single mattress, wardrobe, an electric oven, a double quilt, pillows, bedding and clothing. May 2025 Upheld
Low income C, a representative, applied for a community care grant for several household items for A. May 2025 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant for replacement flooring for the hall and kitchen, and replacement winter coats. May 2025 Upheld
Evidence gathering C applied for a crisis grant for food and utilities. April 2025 Upheld
Evidence gathering C applied for a crisis grant for food and utilities after their bank withdrew their account leaving insufficient time to redirect their benefit payment. April 2025 Upheld
On balance C applied for a crisis grant for food and utilities after £1350.00 was taken from their account for a catalogue debt. April 2025 Not upheld
Evidence gathering C applied for a crisis grant for money for food, utilities and other living expenses because they had spent money on a washing machine. April 2025 Not upheld