Your feedback is important to us!

We are gathering information on how best to survey our users about our service. Please take a moment to share your thoughts: Feedback survey

Case summaries

Subject Month / Year Outcome
Self-Isolation Support Grant C asked for an independent review of the council's decision. July 2021 Upheld
Self-Isolation Support Grant C applied for a self-isolation support grant via the Scottish Welfare Fund administered by their local council. July 2021 Upheld
Meeting the need C, a charity worker, had applied on A’s behalf to the council for a crisis grant in order to obtain food, gas and electricity for A’s family while they were waiting on their Universal Credit (UC) coming into payment. June 2021 Upheld
Meeting the need C had applied for living expenses as their partner had left them. June 2021 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant for a number of household items. May 2021 Upheld
Exceptional pressure qualifying criterion C asked for an independent review of the council's decision. May 2021 Upheld
Decision making with limited information C requested an independent review of the council's decision on their crisis grant application. April 2021 Upheld
Decision making with limited information C asked for an independent review of the council’s decision. April 2021 Upheld
Exceptional circumstances for crisis grants C requested an independent review of the council's decision about their crisis grant application. March 2021 Not upheld
Exceptional circumstances for crisis grants C had applied to the council's SWF team for a crisis grant in order to obtain food, gas and electricity. March 2021 Upheld