Example
C requested an independent review of the council's decision on their Self-Isolation Support Grant application. They had applied for a grant due to testing positive for COVID-19 and because they were unable to work from home.
The council declined the application on the basis that C applied outwith the 28-day application window. They did not change their decision following C’s first tier review request.
We reviewed the council's file and spoke with C for further information. We noted that C had originally applied to the wrong council and that they had been delayed in issuing their decision which caused delays directing C to the correct council. We considered this was not C's fault. However, C took a further 24 days to submit their application to the correct council. We did not consider the reason for this delay was exceptional, and agreed with the council that no award should be made.