Phone line closure

Our phone line will be closed Thursday 7 May for an all-staff training day. Please leave a message with your name and phone number and we will return your call after 2.30pm. Alternatively, our phone line will reopen at 10am on Friday 8 May.

You can still request a review via our online form. 

Case summaries

Subject Month / Year Outcome
Savings and capital C applied for a community care grant to help set up their new tenancy. December 2024 Upheld
Resolution offered by the council C applied for a community care grant to set up their tenancy after fleeing their previous home. December 2024 Referred back to council
Meeting the need C requested an independent review of the council's decision on their community care grant application. December 2024 Upheld
High most compelling priority rating C applied for a community care grant for clothing after gaining a significant amount of weight while in prison. December 2024 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant for a fridge freezer. December 2024 Upheld
Reasonable adjustments C asked us to review the Council’s decision on their community care grant application. November 2024 Upheld
Reasonable adjustments C asked us to review the Council’s decision on their crisis grant application. November 2024 Upheld
Awards in principle C asked us to review the Council’s decision on their community care grant application. October 2024 Upheld
Meeting the need C asked us to review the Council’s decision on their community care grant application. October 2024 Upheld
Meeting the need C asked us to review the council's decision on their crisis grant application. September 2024 Upheld