Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
High most compelling priority rating C asked us to review the council’s decision on their application for a community care grant. April 2024 Upheld
Meeting the need C requested an independent review of the council's decision on their crisis grant application. March 2024 Upheld
Change of circumstances within 28 days C asked the SPSO to review the council’s decision to refuse their application for a community care grant. March 2024 Upheld
Dignity and respect C applied for a community care grant for clothing, bedding, a waterproof mattress protector, and pillows. February 2024 Not upheld
Dignity and respect C requested an independent review of the Council's decision on their community care grant. February 2024 Upheld
Incorrect interpretation of available information C requested an independent review of the Council's decision on their crisis grant application. January 2024 Upheld
Incorrect interpretation of available information C requested an independent review of the Council's decision on their crisis grant application. January 2024 Upheld
Exceptional pressure qualifying criterion C asked for an independent review of the council’s decision. December 2023 Upheld
Meeting the need C requested an independent review of the council's decision about their crisis grant application. December 2023 Upheld
Exceptional pressure qualifying criterion C asked for an independent review of the council’s decision to refuse their application for a community care grant. December 2023 Not upheld