Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Insufficient enquiries made C applied for a white goods, carpets and removal costs for their new tenancy. July 2024 Upheld
Crisis grant calculations C requested SPSO review the council's decision on their crisis grant application June 2024 Not upheld
Crisis grant calculations C requested we review the council's decision on their crisis grant application. June 2024 Upheld
Exceptional circumstances for crisis grants C requested we review the council's decision on their crisis grant application. June 2024 Upheld
When two crisis grant applications should have been treated as one C requested an independent review of the council's decision on their crisis grant application. May 2024 Upheld
When two crisis grant applications should have been treated as one C, a welfare rights officer for the applicant (A), asked for an independent review of the council’s decision on their crisis grant application. May 2024 Upheld
High most compelling priority rating C asked us to review the council’s decision on their application for a community care grant. April 2024 Upheld
High most compelling priority rating C, a family member of the applicant (A), asked for an independent review of the council’s decision on their community care grant application. April 2024 Upheld
High most compelling priority rating C asked for an independent review of the council's decision on their community care grant application. April 2024 Upheld
High most compelling priority rating C, a welfare rights officer for the applicant (A), asked us to review the council’s decision to refuse A’s request for a washing machine made as part of their community care grant application. April 2024 Not upheld