Phone line closure

Our phone line will be closed Thursday 7 May for an all-staff training day. Please leave a message with your name and phone number and we will return your call after 2.30pm. Alternatively, our phone line will reopen at 10am on Friday 8 May.

You can still request a review via our online form. 

Case summaries

Subject Month / Year Outcome
Exceptional pressure qualifying criterion C applied for a community care grant for replacement flooring for the hall and kitchen, and replacement winter coats. May 2025 Upheld
Evidence gathering C applied for a crisis grant for food and utilities. April 2025 Upheld
Evidence gathering C applied for a crisis grant for food and utilities after their bank withdrew their account leaving insufficient time to redirect their benefit payment. April 2025 Upheld
On balance C applied for a crisis grant for food and utilities after £1350.00 was taken from their account for a catalogue debt. April 2025 Not upheld
Evidence gathering C applied for a crisis grant for money for food, utilities and other living expenses because they had spent money on a washing machine. April 2025 Not upheld
Evidence gathering C applied for a crisis grant for money to buy food after using their benefits to repay debt. April 2025 Not upheld
When applicants incur detriment sourcing items themselves C applied for a community care grant to replace items in their property after their child vandalised their home. March 2025 Upheld
Priority assessments not taking into account circumstances C applied for a community care grant to set up a new tenancy. March 2025 Upheld
Priority assessments not taking into account circumstances C applied for a community care grant to improve the condition of their home after a period of neglect. March 2025 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant to set up their new tenancy. March 2025 Upheld