Example
C applied for support with food, travel, and energy debts, explaining that a recent relationship breakdown had made budgeting difficult. They reported a decline in their mental health and acknowledged having used some funds for gambling. C stated they had no money available until their next benefit payment.
At initial decision-making stage the council requested bank statements and based on the information provided, refused an award as they noted that C had sufficient funds. At first tier review, C provided up-to-date statements which confirmed they had no money available. The council changed the decision and awarded £150.00 for food costs. They explained to C that travel and debt were excluded from the fund and not something that could be awarded.
We reviewed the council's file and contacted C. We reiterated that the fund could not assist with debts and travel costs. We asked C about their food costs and why the award of £150.00 was not sufficient. We noted that the council had awarded less than the Universal Credit essentials rate, but no reason was detailed for this. C explained they had to purchase baby milk and nappies and that the cost of food was expensive. We changed the council's decision as we noted that they had not followed the guidance when making the award. We awarded C the amount recommended by the SWF guidance.
Recommendations
- Make a further award of £149.30 to cover C's food costs for their family until their next Universal Credit payment date.
Feedback for the council
- They did not take into account C's circumstances and ensure the award made met their needs in line with section 7.23 of the guidance.
We have asked the council to provide us with confirmation that the award was made within one working day.