Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Reasonable adjustments C asked us to review the Council’s decision on their crisis grant application. November 2024 Upheld
Reasonable adjustments C asked us to review the Council’s decision on their community care grant application. November 2024 Upheld
Awards in principle C asked us to review the Council’s decision on their community care grant application. October 2024 Upheld
Meeting the need C asked us to review the Council’s decision on their community care grant application. October 2024 Upheld
Meeting the need C asked us to review the council's decision on their community care grant application. September 2024 Upheld
Meeting the need C asked us to review the council's decision on their crisis grant application. September 2024 Upheld
Exceptional pressure qualifying criterion C asked us to review the council's decision. They had applied for a community care grant because their washing machine broke down, and they were unable to replace it. August 2024 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant for several household items and a deep clean as their living conditions had deteriorated due to their poor mental health. August 2024 Upheld
Insufficient enquiries made C applied for a white goods, carpets and removal costs for their new tenancy. July 2024 Upheld
High most compelling priority rating A had applied for a grant as they had been given a permanent tenancy after a period of homelessness. July 2024 Not upheld