Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Evidence gathering C applied for a crisis grant after having to pay £300.00 in excess costs for repairs to two mobility vehicles. June 2025 Upheld
Low income C, a representative, applied for a community care grant for several household items for A. May 2025 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant for replacement flooring for the hall and kitchen, and replacement winter coats. May 2025 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant for a double bedding set and duvet. May 2025 Upheld
Calculation of award C applied for a crisis grant for food after receiving a reduced benefit payment and spending their income. May 2025 Upheld
Priority assessments not taking into account circumstances C applied for a community care grant for kitchen lino, a single bed base, single mattress, wardrobe, an electric oven, a double quilt, pillows, bedding and clothing. May 2025 Upheld
Evidence gathering C applied for a crisis grant for money to buy food after using their benefits to repay debt. April 2025 Not upheld
Evidence gathering C applied for a crisis grant for food and utilities. April 2025 Upheld
Evidence gathering C applied for a crisis grant for food and utilities after their bank withdrew their account leaving insufficient time to redirect their benefit payment. April 2025 Upheld
On balance C applied for a crisis grant for food and utilities after £1350.00 was taken from their account for a catalogue debt. April 2025 Not upheld