Example
C asked us to review the council's decision on their crisis grant application. C applied for money for food and essential costs after their Universal Credit income was reduced due to debt repayments.
The council awarded C a crisis grant for 26 days at the non-householder rate (£3.88 per day), based on the fact that C was living in homelessness accommodation and was not responsible for utilities. However, C requested a review, claiming that this amount was insufficient.
We reviewed the council's file, and spoke with C and the council’s homeless team. It was confirmed that C's hostel accommodation is room-only, without access to cooking facilities or food storage facilities. According to section 7.24 of the guidance, while indicative rates are provided, local authorities must consider the applicant's specific circumstances to ensure the award meets their needs.
We disagreed with the council’s assessment that the rate they awarded would meet C needs. As a result, we awarded an additional £100.88 to adequately cover their needs during the crisis period. We also noted that the council failed to contact C before making their decision and issued a finding of inquisitorial failure.