Phone line closure

Our phone line will be closed Thursday 7 May for an all-staff training day. Please leave a message with your name and phone number and we will return your call after 2.30pm. Alternatively, our phone line will reopen at 10am on Friday 8 May.

You can still request a review via our online form. 

Case summaries

Subject Month / Year Outcome
Resident within the local authority area C requested an independent review of the council's decision on their crisis grant application. December 2025 Upheld
Meeting the need C applied for a washing machine, clothing, and study items including a desk, chair, and lamp. December 2025 Not upheld
Exceptional circumstances for crisis grants C applied for assistance with food and utilities after an income payment was sent to a closed bank account meaning they could not access it. November 2025 Upheld
Incorrect interpretation of available information C applied for help with food and utilities after using all their savings to cover travel costs following the death of a parent. November 2025 Upheld
Calculation of award The council declined the application as C had received a previous award in 28 days that had not lasted the award period. November 2025 Upheld
Calculation of award C applied for help with food and utilities after repaying debts and being unable to access their bank account. November 2025 Upheld
Entitlement to SWF for people from abroad C applied for money for food and utilities due to an issue with their Universal Credit. November 2025 Upheld
Calculation of award C applied for money for food, toiletries, bus fares and clothing. October 2025 Upheld
Resident within the local authority area C applied for money for food and utilities because they had incurred costs travelling to another local authority area to support a seriously ill family member. October 2025 Upheld
Ongoing need C applied for money for food and utilities because their Universal Credit had been sanctioned for the last two months. October 2025 Upheld