Your feedback is important to us!

We are gathering information on how best to survey our users about our service. Please take a moment to share your thoughts: Feedback survey

Case summaries

Subject Month / Year Outcome
Low income C requested an independent review of the council's decision about their crisis grant application. December 2023 Upheld
Repairs to private property C asked for an independent review of the council's decision on their application for a community care grant. November 2023 Upheld
Low income C, a Money Advice Officer, applied for a community care grant on behalf of A. November 2023 Upheld
Exceptional circumstances for crisis grants C asked for an independent review of the Council's decision on their crisis grant. October 2023 Upheld
Dignity and respect C asked for an independent review of the Council's decision on their crisis grant. October 2023 Not upheld
Meeting the need C asked for an independent review of the Council's decision on their community care grant. October 2023 Upheld
Incorrect reason to decline C asked the SPSO to review the council’s calculation of their crisis grant award September 2023 Not upheld
Insufficient enquiries made C asked the SPSO to review the council's decision on their crisis grant application. September 2023 Upheld
Incorrect interpretation of available information C asked the SPSO to review a crisis grant application. September 2023 Not upheld
Low income C asked the SPSO to review the council’s decision to refuse their application for a community care grant. August 2023 Upheld