Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Evidence gathering C applied for a crisis grant for food and utilities after their bank withdrew their account leaving insufficient time to redirect their benefit payment. April 2025 Upheld
When applicants incur detriment sourcing items themselves C applied for a community care grant to replace items in their property after their child vandalised their home. March 2025 Upheld
Priority assessments not taking into account circumstances C applied for a community care grant to set up a new tenancy. March 2025 Upheld
Priority assessments not taking into account circumstances C applied for a community care grant to improve the condition of their home after a period of neglect. March 2025 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant to set up their new tenancy. March 2025 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant to set up their tenancy following a period of homelessness as a refugee. March 2025 Upheld
Reconsideration (council request) C applied for a community care grant for several household items as they were broken or worn. February 2025 Upheld
Reconsideration (council request) C applied for a crisis grant after losing their bank card, which was then used fraudulently. February 2025 Not upheld
Reconsideration (applicant request) C applied for a community care grant for several household items as they were moving into their first tenancy. February 2025 Upheld
Reconsideration (applicant request) C applied for a crisis grant after losing their money when the property they were staying in was damaged during a storm. February 2025 Not upheld