Example
C applied for a community care grant for removal costs after moving to a tenancy better suited to their mobility needs and their child’s autism.
The council initially withdrew the application when they learned C had already moved. C provided information at first tier about the reason for their move including medical evidence. However, the council refused it on the basis that the move was a “choice” and did not meet exceptional pressure.
When we reviewed the case, we found that the family had been forced to move in two stages due to limited funds. While the first move happened before the application and could not be reimbursed, the second move occurred later and was eligible. We assessed that the family were facing exceptional pressure and that the second removal costs met high priority, so we changed the council’s decision.
Recommendations
Award C £176.00 to reimburse them for their removal costs.
Feedback for the council
- The council did not correctly assess the information available to them in relation to the qualifying conditions.
- The council did not follow the guidance in relation to dignity and respect and made comments about the family’s move and health issues.
- The council withdrawing the application was not supported by the SWF guidance