| Self-Isolation Support Grant |
C applied for a Self-Isolation Support Grant via the Scottish Welfare Fund at their local council. |
November 2020 |
Upheld |
| Priority assessments not taking into account circumstances |
C, an advice worker, asked for an independent review of the council's decision on behalf of their client (A). |
October 2020 |
Upheld |
| Priority assessments not taking into account circumstances |
C asked the SPSO to review the council's decision to refuse their community care grant application for a single bed, single bedding pack and chest of drawers. |
October 2020 |
Upheld |
| Applications impacted by the COVID-19 pandemic |
C, a housing officer, asked for an independent review of the council’s decision on a community care grant application on behalf of A. |
September 2020 |
Upheld |
| Applications impacted by the COVID-19 pandemic |
C requested an independent review of the council's decision on their crisis grant application. |
September 2020 |
Upheld |
| Applications impacted by the COVID-19 pandemic |
C requested an independent review of the council's decision on their community care grant application. |
September 2020 |
Not upheld |
| Applications impacted by the COVID-19 pandemic |
C asked for an independent review of the council’s decision. |
September 2020 |
Not upheld |
| Applications impacted by the COVID-19 pandemic |
C asked the council for a crisis grant as they had lost their job due to the COVID-19 pandemic. |
September 2020 |
Upheld |
| Low income |
C asked their council for a crisis grant as they had run into financial difficulties and were struggling with their mental health. |
August 2020 |
Upheld |
| Ongoing feature of expenditure |
C, a support worker, asked SPSO to review the council's decision about their client's (A) community care grant application. |
August 2020 |
Upheld |