Thursday 30 July: Review form offline

We are carrying out essential updates to our online form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon. You can also request a review over the phone on 0800 014 7299.

Thank you for your patience and understanding.

Case summaries

Subject Month / Year Outcome
High most compelling priority rating C, a welfare rights officer for the applicant (A), asked us to review the council’s decision to refuse A’s request for a washing machine made as part of their community care grant application. April 2024 Not upheld
High most compelling priority rating C asked for an independent review of the council’s decision on their community care Grant application. April 2024 Upheld
High most compelling priority rating C asked us to review the council’s decision on their application for a community care grant. April 2024 Upheld
High most compelling priority rating C, a family member of the applicant (A), asked for an independent review of the council’s decision on their community care grant application. April 2024 Upheld
High most compelling priority rating C asked for an independent review of the council's decision on their community care grant application. April 2024 Upheld
Meeting the need C requested an independent review of the council's decision on their crisis grant application. March 2024 Upheld
Change of circumstances within 28 days C asked the SPSO to review the council’s decision to refuse their application for a community care grant. March 2024 Upheld
Dignity and respect C applied for a community care grant for clothing, bedding, a waterproof mattress protector, and pillows. February 2024 Not upheld
Dignity and respect C requested an independent review of the Council's decision on their community care grant. February 2024 Upheld
Incorrect interpretation of available information C requested an independent review of the Council's decision on their crisis grant application. January 2024 Upheld