Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Low income C asked the SPSO to review the council’s decision to refuse their application for a community care grant. August 2023 Upheld
Insufficient enquiries made C requested an independent review of the council's decision on their community care grant application. August 2023 Upheld
Reasonable adjustments C, a welfare rights officer for the applicant (A), asked the SPSO to review the council's decision not to award a community care grant for replacement flooring, and an orthopaedic mattress. July 2023 Upheld
Dignity and respect C asked the SPSO for an independent review of the council's decision of their application for a community care grant. July 2023 Upheld
Common medical conditions with respect to priority C asked for an independent review of the council’s decision. June 2023 Not upheld
Common medical conditions with respect to priority C asked for an independent review of the council's decision about their community care grant. June 2023 Upheld
When applicants incur detriment sourcing items themselves C, a representative for the applicant (A), asked for an independent review of the council's decision on their application for a community care grant May 2023 Upheld
Meeting the need C asked for an independent review of the council’s decision. May 2023 Upheld
Clothing C requested an independent review of the council's decision on their community care grant application. April 2023 Upheld
Insufficient enquiries made C’s representative asked for an independent review of the council’s decision. April 2023 Upheld