Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Decision making with limited information C asked the SPSO to review the council's decision on their application for a Crisis Grant. November 2022 Upheld
Decision making with limited information C asked for an independent review of the council's decision. November 2022 Upheld
Self-Isolation Support Grant C asked for an independent review of the council's decision. October 2022 Upheld
Self-Isolation Support Grant C requested an independent review of the council's decision on their Self-Isolation Support Grant application. October 2022 Not upheld
Self-Isolation Support Grant C asked for an independent review of the council’s decision. October 2022 Upheld
Meeting the need C asked for an independent review of the council’s decision. September 2022 Not upheld
Meeting the need C asked for an independent review of the council’s decision. September 2022 Upheld
Meeting the need C asked for an independent review of the council's decision. September 2022 Upheld
Inconsistencies/ Reason to doubt C asked for an independent review of the council’s decision. August 2022 Not upheld
Exceptional circumstances for crisis grants C asked for an independent review of the council's decision. August 2022 Not upheld