Easter break office closure 

We will be closed from 4pm Thursday 17 April 2025 and will reopen at 10am Tuesday 22 April 2025. You can still request a review via our online form but this will not be actioned until we reopen. 

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Engagement events

We regularly engage with local authorities to share good practice and work together constructively.

If you are interested in us meeting or presenting at your organisation, please get in touch.


Please follow the below link to view a range of materials from a workshop held at Wheatley Academy in Glasgow in 2018.

This event was an opportunity for delegates to share good practice with a series of speakers, meet SPSO staff and participate in interactive workshops focussing on areas including:

  1. good decision making
  2. ensuring that the SWF is accessible to all and that staff delivering the scheme are supported when managing difficult behaviour
  3. quality assurance

The Scottish Public Services Ombudsman, Rosemary Agnew, spoke at the event, as well as speakers from a range of organisations involved in the delivery of the Scottish Welfare Fund and organisations supporting applicants.

All of the presentations and workshop materials from the day are available here.

 

Updated: January 30, 2024