Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Exceptional pressure qualifying criterion Miss C applied for a community care grant for a washing machine and vacuum cleaner February 2017 Not upheld
Exceptional pressure qualifying criterion Mr C applied to the council for a community care grant for a number of household items January 2017 Not upheld
Exceptional pressure qualifying criterion Mr C had applied for a Community Care Grant for a fridge January 2017 Not upheld
Exceptional pressure qualifying criterion Ms C applied for a community care grant for a number of baby items January 2017 Upheld
Change of circumstances within 28 days Mr C had applied for a Crisis Grant for living expenses as his first Universal Credit (UC) payment was not due to be paid for approximately six weeks January 2017 Not upheld
Exceptional pressure qualifying criterion Ms C applied to the council for a community care grant for a number of household goods after securing a tenancy January 2017 Upheld
Medical exclusion Mr C had applied for a Community Care Grant to pay for the installation for a level access shower October 2016 Not upheld