Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Ongoing feature of expenditure Ms C requested an independent review of the council's decision on her crisis grant application June 2018 Upheld
Exceptional circumstances for crisis grants Mr C applied for a crisis grant as his Universal Credit payment had been sanctioned June 2018 Not upheld
Exceptional circumstances for crisis grants Mr C applied for a crisis grant for money for food and electricity June 2018 Upheld
Ongoing feature of expenditure Ms C applied for a crisis grant for living expenses June 2018 Not upheld
Low income Mr C applied for a community care grant for a single bed and a waterproof mattress May 2018 Not upheld
Entitlement to SWF for people from abroad Ms C requested an independent review of the council's decision on her crisis grant application May 2018 Not upheld
Low income Mr C applied for a community care grant for a single bed and a waterproof mattress April 2018 Upheld
Ongoing feature of expenditure Mr C applied for a crisis grant for gas and electricity after losing money April 2018 Upheld
Clothing Mr C applied for a community care grant in order to obtain clothing and bedding April 2018 Not upheld
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant for food and living expenses April 2018 Upheld