Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant having lost her purse while shopping October 2018 Upheld
Lost money Mr C applied for a crisis grant. He advised that he had lost his wallet containing £200.00 October 2018 Upheld
Priority curtains Mr C, who works for a housing charity, requested an independent review on behalf of his client (Mr A) October 2018 Upheld
Priority hall carpets Ms C made an application for a community care grant for a number of household items October 2018 Upheld
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant in order to obtain food, gas and living expenses October 2018 Not upheld
When applicants incur detriment sourcing items themselves Mr C requested applied for a community care grant for a number of items after securing his own tenancy following a period of homeless October 2018 Not upheld
Definition of an emergency Mr C applied for a crisis grant as he was having deductions from his Universal Credit (UC) and also incurred a bank charge September 2018 Upheld
Low income Ms C applied for a crisis grant after both she and her partner lost their jobs unexpectedly September 2018 Upheld
Exceptional circumstances for crisis grants Mr C applied for a crisis grant for food and living expenses as he had no money for food for his family until his next benefit payment September 2018 Not upheld
Ongoing feature of expenditure Mr C, a welfare rights officer applied on behalf a Mr A, a European Economic Area national whose benefits claim had been stopped due to a missed meeting September 2018 Upheld