Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Decision making with limited information Mr C applied for a crisis grant for food and living expenses. October 2019 Upheld
Homelessness qualifying criterion Ms C, a money advisor, applied for a community care grant on behalf of her client (Mr A). September 2019 Upheld
Homelessness qualifying criterion Ms C, a housing support officer, applied for a community care grant on behalf of Mr A. September 2019 Upheld
Proportionate evidence gathering Mr C applied for a crisis grant as he had no money for food and utilities. August 2019 Not upheld
Proportionate evidence gathering Ms C applied for a crisis grant for living expenses. August 2019 Not upheld
Inconsistencies/ Reason to doubt Miss C applied for a crisis grant for food and living expenses. July 2019 Upheld
Inconsistencies/ Reason to doubt Ms C, an EEA national, applied for a crisis grant for living expenses. July 2019 Not upheld
Exceptional pressure qualifying criterion Ms C applied for a community care grant for household items. June 2019 Not upheld
Homelessness qualifying criterion Mr C applied for a community care grant after securing a tenancy following periods of imprisonment and homelessness. June 2019 Upheld
Exceptional circumstances for crisis grants Ms C applied for a crisis grant for food and living expenses May 2019 Not upheld