Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Resident within the local authority area C applied for funds to dissemble furniture, disconnect their cooker and pack boxes ready for them relocating to London. August 2025 Not upheld
Low income assessment - 2025 guidance C applied for money to pay for living costs. August 2025 Upheld
Resident within the local authority area C applied for money for food. August 2025 Not upheld
Crisis grant calculations – 2025 guidance C applied for support with food, travel, and energy debts, explaining that a recent relationship breakdown had made budgeting difficult. August 2025 Upheld
Insufficient enquiries made C applied for a community care grant to set up their new tenancy. July 2025 Upheld
Insufficient enquiries made C applied for a community care grant to set up their tenancy in supported accommodation following a period of homelessness. July 2025 Upheld
Insufficient enquiries made C applied for a community care grant as their cooker had stopped working. July 2025 Upheld
Incorrect interpretation of available information C applied for money for food and utilities after struggling to budget their income due to energy costs and an expected furniture removal cost. June 2025 Upheld
Incorrect interpretation of available information C applied for a washing machine and single bed with mattress for her son. June 2025 Upheld
Exceptional pressure qualifying criterion C applied for a community care grant to set up their tenancy following a period of homelessness to allow them to have a shared care arrangement with their children. June 2025 Upheld