Who we are & what we do

We are the Scottish Welfare Fund independent review service at the Scottish Public Services Ombudsman (SPSO). We carry out independent reviews of decisions that councils have made on community care and crisis grant applications.

We are not part of any council and our service is free.

About our service

Ask us for an independent review

Are you unhappy with a council’s review of your community care, crisis or self-isolation support grant application decision? Ask us for an independent review.

Request review

Information centre

Information for customers, advisers and councils, statistics & reports.

Read more button

Case summaries

Browse or search our database of case summaries.

View case summaries

Contact us

Get in touch with us via Freephone or BSL line, write to us by Freepost or online form, or book an appointment to visit us in person.

Contact us