Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.
You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.
Your feedback is important to us!
We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp
Who we are & what we do
We are the Scottish Welfare Fund independent review service at the Scottish Public Services Ombudsman (SPSO). We carry out independent reviews of decisions that councils have made on community care and crisis grant applications.
We are not part of any council and our service is free.
Ask us for an independent review
Are you unhappy with a council’s review of your community care or crisis grant application decision? Ask us for an independent review.
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Contact us
Get in touch with us via Freephone or BSL line, write to us by Freepost or online form, or book an appointment to visit us in person.