Your feedback is important to us!
We are looking to run a short online forum/focus session to gather feedback from our customers. If you would like to take part, please sign up here: Customer forum sign-up
Who we are & what we do
We are the Scottish Welfare Fund independent review service at the Scottish Public Services Ombudsman (SPSO). We carry out independent reviews of decisions that councils have made on community care and crisis grant applications.
We are not part of any council and our service is free.
Ask us for an independent review
Are you unhappy with a council’s review of your community care, crisis or self-isolation support grant application decision? Ask us for an independent review.
Information centre
Information for customers, advisers and councils, statistics & reports.
Contact us
Get in touch with us via Freephone or BSL line, write to us by Freepost or online form, or book an appointment to visit us in person.