Phone line closure

Our phone line will be closed Thursday 7 May for an all-staff training day. Please leave a message with your name and phone number and we will return your call after 2.30pm. Alternatively, our phone line will reopen at 10am on Friday 8 May.

You can still request a review via our online form. 

Case summaries

Subject Month / Year Outcome
Risk of care qualifying criterion Mr C applied to the council, on behalf of his elderly parents, for £159.00 towards the cost of a repair to a shower April 2017 Upheld
Exceptional circumstances for crisis grants Miss C applied for a crisis grant from the council as she had no money for living costs April 2017 Not upheld
Exceptional pressure qualifying criterion Miss C applied to the council for a community care grant for a number of items for her new home March 2017 Not upheld
Exceptional pressure qualifying criterion Miss C applied for a community care grant for a washing machine and vacuum cleaner February 2017 Not upheld
Low income Mr C made an application for a community care grant for a number of household items February 2017 Not upheld
Exceptional pressure qualifying criterion Mr C applied to the Council for a Community Care Grant for household items as he had been offered a tenancy of his own following a period of homelessness February 2017 Upheld
Exceptional pressure qualifying criterion Ms C applied to the council for a community care grant for a number of household goods after securing a tenancy January 2017 Upheld
Exceptional pressure qualifying criterion Mr C applied to the council for a community care grant for a number of household items January 2017 Not upheld
Exceptional pressure qualifying criterion Mr C had applied for a Community Care Grant for a fridge January 2017 Not upheld
Exceptional pressure qualifying criterion Ms C applied for a community care grant for a number of baby items January 2017 Upheld