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Case summaries

Subject Month / Year Outcome
Exceptional pressure qualifying criterion Ms C applied to the council for a community care grant for a number of household goods after securing a tenancy January 2017 Upheld
Exceptional pressure qualifying criterion Mr C applied to the council for a community care grant for a number of household items January 2017 Not upheld
Exceptional pressure qualifying criterion Mr C had applied for a Community Care Grant for a fridge January 2017 Not upheld
Exceptional pressure qualifying criterion Ms C applied for a community care grant for a number of baby items January 2017 Upheld
Change of circumstances within 28 days Mr C had applied for a Crisis Grant for living expenses as his first Universal Credit (UC) payment was not due to be paid for approximately six weeks January 2017 Not upheld
Medical exclusion Mr C had applied for a Community Care Grant to pay for the installation for a level access shower October 2016 Not upheld