Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. 

We will be open on 29, 30 and 31 December between 10am – 12pm and 2pm – 4pm. During these times, we will be focusing on handling reviews of crisis grants received due to the urgency of these applications. If you wish to request a review of a community care grant application you can do so online. Alternatively, you can call us on 5 January 2026 and we can take your application over the phone.

Our normal service resumes on 5 January 2026 at 10am. 

Case summaries

Subject Month / Year Outcome
Priority washing machines for single people Mr C applied for a Community Care Grant for a washing machine August 2018 Upheld
Access to alternative support Mr C applied for a crisis grant for living expenses as he was waiting on the DWP updating his claim from a joint to a single claim August 2018 Not upheld
Definition of an emergency Mr C applied for a crisis grant as he had received his Personal Independence Payment (PIP) but had spent this August 2018 Upheld
Entitlement to SWF for people from abroad Mr C, applied for a crisis grant on behalf of Ms A, requesting money for food and living expenses July 2018 Upheld
Inconsistencies/ Reason to doubt Mr C applied to the council for a crisis grant July 2018 Upheld
Definition of an emergency Ms C applied to the SWF for a crisis grant for food and essentials July 2018 Upheld
Definition of an emergency Mr C applied for a crisis grant for food and living expenses July 2018 Upheld
Priority hall carpets Ms C applied for a community care grant for a hall carpet July 2018 Not upheld
Exceptional circumstances for crisis grants Mr C applied for a crisis grant as he had lost his money after withdrawing all of it in one go July 2018 Not upheld
Exceptional circumstances for crisis grants Ms C applied for a crisis grant for assistance with living expenses July 2018 Upheld