Your feedback is important to us!

We are looking to run a short online forum/focus session to gather feedback from our customers.  If you would like to take part, please sign up here: Customer forum sign-up

Case summaries

Subject Month / Year Outcome
Inconsistencies/ Reason to doubt Ms C applied for a crisis grant for food and living expenses April 2018 Upheld
Risk of care qualifying criterion Mr C applied for a community care grant in order to obtain a new electric cooker April 2018 Not upheld
Travel expenses/ funeral costs Ms C, a representative acting on behalf of Ms A, requested a review of the council’s decision not to award a crisis grant for travel expenses to attend a funeral April 2018 Not upheld
Low income Mr C applied for a community care grant for a single bed and a waterproof mattress April 2018 Upheld
Ongoing feature of expenditure Mr C applied for a crisis grant for gas and electricity after losing money April 2018 Upheld
Homelessness qualifying criterion Mr C applied for a community care grant in order to obtain household items such as white goods, a bed and furnishings March 2018 Not upheld
When applicants incur detriment sourcing items themselves Ms C applied to the council for a community care grant for a living room carpet March 2018 Upheld
Low income Mr C applied to the council for a crisis grant February 2018 Not upheld
Travel expenses/ funeral costs Mr C applied to the council for a crisis grant for travelling expenses February 2018 Not upheld
Exceptional circumstances for crisis grants Mr C applied to the council for a crisis grant February 2018 Upheld