Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

We will close at 4pm on Friday 12 September, and normal service will resume at 10am on Tuesday 16 September.

You can still submit a request for an independent review during this time. However, any reviews received after 3pm on Friday 12 September will be processed when we reopen.

Your feedback is important to us!

We are looking to gather feedback on our new Scottish Welfare Fund decision letter via this survey: https://forms.office.com/e/8AY7szX5Qp 

Case summaries

Subject Month / Year Outcome
Common medical conditions with respect to priority Ms C applied for a community care grant application April 2019 Upheld
Common medical conditions with respect to priority Mr C, a housing officer, applied for a community care grant on behalf of his client, Ms A March 2019 Upheld
Priority hall carpets Ms C requested an independent review of the council's decision on her community care grant application March 2019 Upheld
Exceptional pressure qualifying criterion Ms C applied for a community care grant for a replacement bed and sofa, carpets for her living room, window blinds, clothing and redecorating costs March 2019 Upheld
Low income Mr C applied for a crisis grant as he had repaid gambling debts February 2019 Not upheld
Resident within the local authority area Mr C applied for a crisis grant for living costs February 2019 Upheld
When applicants incur detriment sourcing items themselves Ms C applied had obtained a larger tenancy due to overcrowding issues February 2019 Upheld
Exceptional circumstances for crisis grants Miss C applied for a crisis grant for living expenses after spending her Universal Credit (UC) payment repaying money she had borrowed from a friend January 2019 Upheld
First tier/ new application Mr C, a welfare rights officer, applied for a crisis grant for food and living expenses on behalf of Mr A November 2018 Upheld
Resident within the local authority area Mrs C applied for a crisis grant as her landlord had sold her property which meant she had to secure another tenancy November 2018 Upheld